Return and refund policy

Quality products, customer service and customer satisfaction have been the corner stones of Tamborine Tea since the creation of the business and these values are strongly embedded in the company’s commitment to supply goods of the best possible quality.
 

Should you receive a damaged or faulty product ordered through our website we will do our best to resolve the problem as fast as possible. Please contact our team on info@tamborinetea.com.au or through the ‘Contact us’ form on our website and inform us about any problems with your order.
Please note: due to health and food safety issues teas cannot be returned or exchanged unless there should be something wrong with the product.

REFUND POLICY
In the event that a product you have ordered through our website is faulty or damaged or if the product does not match it’s description or does not perform as intended, we will, in accordance with Australian consumer law, issue a refund of the purchase amount of the faulty goods.

Please note that we will not issue a refund or replacement if you simply change your mind about a product that you have ordered throuh our website.

HOW TO RETURN FAULTY/DAMAGED GOODS
You can return the faulty/damaged goods by post (please use secure packaging) or if preferred, you can return the goods to one of our shops (Tamborine Mountain, Qld or Montville, Qld).
Please note: We do not cover for return postage, but if you have paid postage on your initial order amount we will also make a refund of the initial shipping cost.
Return address: Tamborine Tea, P.O. Box 68, Eagle Heights, QLD 4272, Australia

RETURN SHIPPING COST
Tamborine Tea does not cover for return postage, unless you have paid postage on your initial order and it that case we will also refund the initial shipping cost.

 

Tamborine Tea

With more than 270 different types of tea, Tamborine Tea has the largest selection of quality loose leaf teas in Australia. Fantastic variety of black, green, oolong, white and puerh teas as well as fruit and herbal infusions. Constantly searching for new blends and exotic teas, we have something for every palate. We also stock a range of around 20 different types of gourmet coffee beans.

Contact Us

info@tamborinetea.com.au

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